Returns & Exchanges

I want you to feel confident when purchasing artwork from Jenny West Art. Because original artwork, fine-art prints, and commissioned pieces are each handled differently, please review the policies below before placing your order.

Original Artwork

If an original painting is not right for your space, please contact Jenny West Art within 7 days of delivery to request a return.

Once a return has been authorized:

  • The artwork must be returned in its original condition and, whenever possible, in its original packaging.

  • The artwork must be securely packaged and shipped with tracking and insurance.

  • Return shipping and insurance are the responsibility of the purchaser.

  • The return should be shipped within 14 days of return authorization.

Once the artwork has been received and inspected, an eligible refund will be issued to the original method of payment.

Shipping, insurance, customs charges, and other delivery-related expenses are non-refundable. When shipping was included in the purchase price, actual outbound shipping and insurance costs may be deducted from the refund where applicable.

Artwork that is damaged after delivery, altered, reframed, improperly packaged, or returned without authorization may not qualify for a refund.

Fine-Art Prints

Because fine-art prints may be produced specifically for each order, print purchases are generally final sale unless the item arrives damaged, defective, or incorrect.

Please carefully confirm the artwork, size, and other options selected before completing your purchase.

Commissions & Personalized Artwork

Commissioned, customized, and personalized artwork is created specifically for the purchaser and is therefore final sale.

Deposits and payments for commissioned work become non-refundable once work has begun unless otherwise agreed to in writing.

Specific commission terms, timelines, revisions, shipping arrangements, and payment schedules may be provided separately for individual projects.

Damaged Artwork

Every original is carefully packaged for shipment. If your artwork arrives damaged, please contact Jenny West Art as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Photographs of the damaged artwork.

  • Photographs of the exterior packaging.

  • Photographs of the interior packaging and packing materials.

  • A description of the damage.

Please keep all packaging materials until the issue has been resolved, as the shipping carrier may require them when processing an insurance claim.

Jenny West Art will work with you to determine the appropriate resolution, which may include repair, replacement when possible, or refund.

Because original artwork is one of a kind, an identical replacement may not be possible.

Order Cancellations

Please contact Jenny West Art promptly if you need to cancel an order.

Orders that have already shipped cannot be cancelled and will fall under the applicable return policy.

Commissioned or customized artwork cannot generally be cancelled after work has begun.

Color & Appearance

Every effort is made to photograph artwork as accurately as possible. However, colors may appear somewhat different depending on lighting, photography, computer or mobile-device displays, and individual screen settings.

Original paintings also contain texture, layering, surface variation, and details that can appear differently under different lighting conditions. These natural variations are part of the character of an original work of art.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country unless otherwise stated.

These charges are not refundable through Jenny West Art.

Due to the complexity and cost of international art shipping, international returns may be subject to additional restrictions. Please contact Jenny West Art before purchasing if you have questions regarding an international order.

Questions

If you have questions about a piece before purchasing, including size, color, framing, shipping, or how the work may appear in your space, please reach out through the contact page.

I would much rather help you make the right decision before purchase than have you feel uncertain afterward.